Privacy Policy

01. Introduction

T-Shirts South Africa (“T-Shirts South Africa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the Promotion of Access to Information Act 2 of 2000 (“PAIA”).

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, appropriate consent will be obtained.

02. Responsible Party

For purposes of POPIA, the responsible party for personal information processed through this website is:

03. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• Full name and surname
• Business or company name
• Telephone and mobile number
• Email address
• Billing or business address
• Delivery or collection information
• VAT or company information where relevant
• Quotation and product enquiry details
• Products, sizes, colours and quantities requested
• Printing and branding requirements
• Artwork, logos and files supplied to us
• Email, telephone and WhatsApp correspondence
• Order and transaction information
• Payment-related information
• IP address
• Browser and device information
• Pages visited and website interactions
• Referring website or traffic source
• Cookie and analytics information
• Information voluntarily supplied to us

We endeavour to collect only personal information reasonably necessary for legitimate business purposes.

04. How We Collect Personal Information

We may collect information when you:

• Visit our website
• Complete an online enquiry or quotation form
• Contact us by email or telephone
• Communicate with us through WhatsApp
• Request information about products or services
• Request a quotation
• Place or discuss an order
• Provide artwork or branding instructions
• Subscribe to marketing communications
• Interact with our online advertising
• Visit our premises
• Otherwise communicate or transact with us

Technical information may also be collected automatically through cookies, analytics tools, server logs and similar technologies.

05. Why We Process Your Information

Personal information may be processed for purposes including:

• Responding to enquiries
• Preparing quotations
• Processing and fulfilling orders
• Communicating about products and services
• Managing customer relationships
• Arranging collection or delivery where applicable
• Preparing invoices and accounting records
• Processing or verifying payments
• Managing artwork, printing and branding requirements
• Providing customer service
• Preventing fraud and website misuse
• Maintaining website security
• Analysing website performance
• Improving our website, products and services
• Complying with legal and regulatory obligations
• Establishing, exercising or defending legal claims
• Marketing where permitted by applicable law

06. Lawful Processing

Depending on the circumstances, we may process personal information where processing is authorised by POPIA, including where:

• You have consented to the processing
• Processing is necessary to perform a contract
• Processing is required to take steps requested before entering into a contract
• Processing is required by law
• Processing protects a legitimate interest of the data subject
• Processing is necessary for our legitimate interests or those of a third party, subject to applicable law

07. Providing Personal Information

Providing certain personal information may be optional. However, some information may be necessary for us to respond to an enquiry, provide a quotation, process an order, issue an invoice or comply with legal obligations.

If required information is not provided, we may be unable to provide the requested product, quotation, service or assistance.

08. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, maintain security and understand how visitors use our website.

Cookies may be used to:

• Enable essential website functionality
• Remember visitor preferences
• Maintain website security
• Measure website traffic
• Analyse website performance
• Understand visitor behaviour
• Measure advertising effectiveness
• Support relevant marketing where permitted

Depending on our website configuration, third-party technologies may include Google Analytics, Google Ads, Meta/Facebook technologies and other analytics or advertising services.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

09. Google Analytics & Similar Services

We may use analytics services to understand how visitors interact with our website and to improve our website, marketing and customer experience.

Analytics information may include:

• Pages viewed
• Time spent on the website
• Browser and device information
• General geographic information
• Traffic sources
• Website interactions
• Technical identifiers

10. WhatsApp & Third-Party Communications

If you communicate with T-Shirts South Africa through WhatsApp or another third-party communication service, information you provide may also be processed by the operator of that service according to its own terms and privacy practices.

We encourage users to review the privacy policies of third-party platforms they choose to use.

11. Payments

Where electronic or online payment facilities are available, payments may be processed by banks, payment gateways or other financial service providers.

These providers may process personal and financial information according to their own legal obligations and privacy policies.

We process or retain payment-related information only to the extent reasonably necessary for transactions, accounting, record keeping, fraud prevention or legal compliance.

12. Sharing Personal Information

We do not sell your personal information.

Personal information may be disclosed where reasonably necessary to:

• Website hosting providers
• IT and technical service providers
• Payment processors
• Banks and financial institutions
• Accountants, auditors and professional advisers
• Email and communication providers
• Analytics providers
• Advertising and marketing providers
• Courier or logistics providers where applicable
• Suppliers or contractors involved in fulfilling an order
• Government authorities and regulators where legally required
• Law-enforcement agencies where legally required

13. International & Cross-Border Processing

Some hosting, cloud, analytics, communication or technology service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with the applicable requirements of POPIA governing transborder flows of personal information.

14. Security of Personal Information

We take reasonable and appropriate technical and organisational measures designed to protect personal information against:

• Loss
• Damage
• Unauthorised destruction
• Unlawful access
• Unauthorised processing
• Alteration
• Unauthorised disclosure

Security measures may include appropriate access controls, passwords, security software, backups, server protection and restrictions on access to personal information.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Security Compromises

If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will manage the security compromise in accordance with applicable POPIA requirements, including applicable notification obligations.

16. Retention of Personal Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or where longer retention is permitted or required by law.

Information may be retained where required for contracts, tax, accounting, record keeping, dispute resolution, legal obligations or other lawful business purposes.

When personal information is no longer required, it may be securely destroyed, deleted or de-identified in accordance with applicable law.

17. Direct Marketing

We may communicate with customers and prospective customers about products, services, promotions and offers where permitted by POPIA and other applicable law.

Where consent is legally required for electronic direct marketing, we will seek the appropriate consent.

Marketing communications will provide an appropriate method to unsubscribe or opt out where required.

Opting out of marketing does not prevent us from sending communications reasonably necessary for an enquiry, quotation, order, transaction or existing business relationship.

18. Your Rights Under POPIA

Subject to POPIA and applicable limitations, you may have the right to:

• Be informed when personal information is collected
• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion or destruction where permitted
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with the Information Regulator
• Exercise other rights provided by POPIA

We may need to verify your identity before processing certain privacy requests.

19. Access, Correction & Deletion Requests

To request access to, correction or deletion of personal information, or to object to certain processing, contact:

20. Information Regulator of South Africa

You have the right to lodge a complaint with the Information Regulator (South Africa) concerning the processing of your personal information.

21. Third-Party Websites

Our website may contain links to websites, social networks and services operated by third parties.

T-Shirts South Africa does not control the privacy practices of independent third-party websites. We encourage you to review the privacy policies of third-party websites and services you use.

22. Children's Personal Information

Our website and products are primarily intended for businesses and persons capable of entering into transactions.

We do not intentionally process children's personal information contrary to POPIA.

Where processing a child's personal information requires authorisation from a competent person or another lawful basis, such information will only be processed where the applicable legal requirements have been satisfied.

23. Automated Decision-Making

We do not intentionally make decisions producing legal consequences or similarly significant effects for customers solely through automated processing unless permitted by applicable law and appropriate safeguards have been implemented.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business operations
• Our website
• Technology we use
• Regulatory guidance
• Applicable South African law

The latest version will be published on this website together with its updated revision date.

25. Contact T-Shirts South Africa

Questions, privacy requests or complaints regarding the processing of personal information may be directed to: